At Coop Spares we want to make shopping with us as convenient
and as enjoyable as possible. We'd love to hear about your experiences with the
contents of our web-site, our products and our services. If you would like to
leave a Customer Comment, (whether good or bad!) then please use our form below
to submit your comment. Comments are updated regularly.
If you have a customer services enquiry
click here to contact our customer
services department.
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Submitting Your Comment
Your Comments
Very pleased
Still not sure about using internet for purchasing, but I was very pleased
with your service and will use and recommend you in future.
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Found the spares I needed
Having been told by a local trader there was no chance of obtaining the spares
I needed for my broken vacuum cleaner, searching the net I came across your
web site, found the spares I needed and they were delivered a few days later.
What a service - brilliant.
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Thank you so much
Thank you so much for the speedy transaction and delivery, it was a pleasure buying from you and
I will certainly be a customer in the future.
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A first time customer...
As a first time customer, I was extremely impressed with the speed and efficiency of your service -
a part ordered late Sunday afternoon was delivered on Tuesday - well done!
I shall certainly be using eSpares again.
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Certainly the best
Hi guys,
Just wanted to put on record that I was most impressed with your company - unbelievably slick and
great value. Certainly the best internet mail order experience I've come across yet.
So cheers.
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Will Definitely Recommend
Item arrived in 5 days, fitted and replaced burnt out old oven element,
great service, will definitely recommend.
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Unbelievable Service
Excellent service, I ordered a part for my aunt's cooker at about half-past midnight on a Thursday night,
expecting it to arrive early the following week but it landed on my doorstep on the Saturday morning
with a note to show that it had been dispatched at 9.23 on the Friday morning!....
Whe still managed to use her oven for her Sunday roast !!!
I've already recommended espares to several friends and family and will continue to do so!
Unbelievable service.
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Can't get any better
Spent hours looking for a remote control for my mp3 player. Found your web site and had the
item delivered in 2 days. Can't get any better than that.
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First class service
I would like to thank all at this company for what can only be described as a first class service.
Although there has been a delay getting one of the parts I ordered I was kept informed of what was
happening and this I consider to be essential for good customer relations and I would strongly
recommend this company to anyone.
Thankyou for a great service and I will definitely use you again
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Exceptionally Helpful
Thankyou very much for your excellent service - the site was exceptionally helpful and explained
everything I needed to know, the delivery was quick and the product was excellent.
Thanks for bringing back my digital TV - I don't know what I would have done without it!
CHEERS!!!!!
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Service was excellent
I would just like to say that the service was excellent from you. Not only was my order cheaper
than other sites, it arrived much earlier than I expected it to! I ordered it at 22.30 on Monday
night and recieved it by normal mail, first thing Wednesday morning.
I will definitely be using your company again!
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Courtesy and Helpfulness
Thank you for your e-mail. I have contacted your enquiry desk who were very
helpful and are sending me a copy of the manual. Will you please express my
thanks and pass on to your manager my appreciation for the courtesy and
helpfulness I received when I telephoned.
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Luckily I found Espares
I had searched everywhere to find a replacement part for my AEG dishwasher.
Luckily I found espares and my e-mail enquiry was dealt with quickly, the part sourced and dispatched as promised.
I wish to convey my thanks to all the people involved in my enquiry and subsequent purchase.
It is refreshing to find a company who has such excellent customer service. I will certainly recommend espares to
friends and family.
Thank you once again.
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Thank you
I would like to thank you for the excellent service I have recieved when I ordered a spare part
from your web site. I found the site very user friendly and the service and delivery excellent.
thank you
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Top Notch
After looking around the internet for hours I finally found the remote control I needed from your web site.
The remote control arrived in good time and the prices were very competitive.
Your customer service team is top notch and I will be recommending you to friends and family.
Thanks Again.
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Brilliant service
Thank you for a brillliant service. Able to order replacement part for fridge due to the
uncomplicated ordering system . Would use again and recommend the service.
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Brought my dishwasher back to life
I just want to say customer service and delivery was great.
I'm so pleased that you have brought my dishwasher back to life.
You seemed to be the only people that could help me with the part I needed.
Thank you again.
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Wishing you every success
To all concerned, thank you for the wonderful service you have provided.
I recently ordered a part from you and was so very impressed with the prompt
reply and devliery. Wishing you every success a great company deserves.
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Excellent service
Excellent service, order arrived within 2 days.
Good email support. Fast and efficient, thank you.
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How impressed I am
Just want to say how impressed I am with your service. I only ordered the remote on bank
holiday monday and it arrived first post today (wednesday). Finding the remote was very easy,
and I will recommend your web site to anyone who asks me about spare parts.
Thanks again
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Competitive price
Thanks for the great service. I foudn the part I wanted at a competitive price. It
was delivered quickly and I was kept informed of the progress of my order.
I would certainly use your service again and recommend it highly. Thank you
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Customer focused
Very professional and customer focused company. Very quick to keep me informed and the part
was despatched as soon as it arrived at their warehouse. Very good company to do business
with, I will buy again.
Thank you
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Many thanks
Ordered a Hotpoint washing machine pump.
Very fast service, next day prompt attention.
Many Thanks
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Very impressed
Very impressed with the service. My oven is working again having received the parts very quickly.
A very fast and efficient service from finding the website to receiving the parts. Will be
recommending you to others. Thank you.
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WOW
Ordered a ES515270 REPLACEMENT REMOTE CONTROL.
WOW What fast service, many thanks it is brilliant. The old remote worked to a fashion but if
it did not want to change volumne, channel etc. it would not.
Anyway many thanks again for fast delivery.
Cheers
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Excellent price
Just recieved my order for a new element for my cooker & wanted to say thankyou
for a great service, 2 emails to keep me updated on the process of my order and recieved
very well packaged and at an excellent price some other websites were over twice the price.
Many thanks
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Uncomplicated and user friendly
Many thanks for the fast delivery of the spares for our fridge; I found the procedure of
ordering uncomplicated and very user friendly.
I shall use your company again and of course pass your details onto my friends.
Many Thanks
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Comprehensive
Good clear info & very comprehensive list of spares - better than I expected!!
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eSpares
I've found the service from eSpares one of the best I've come across.
Thanks.
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Clear & Simple
Really clear & simple. Quick response. Excellent!
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Easy site to use
Thankyou for the fast service on filters for bissell. Easy site to use.
No where in Hailsham could get them for me so did my own search. Would recommend to others.
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Absolutely Delighted
Absolutely delighted with service. Ordered on Sunday evening, delivered on Monday morning.
Couldn't ask for better. Thank you.
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Favourite
Amazed how quickly I received spares.
Ordered belt for vacuum (22years old!) over Easter weekend and item arrived Weds AM.
Am very pleased as good are as stated and not cheap rip-offs. Many thanks
Have already recommended you to a couple of friends and saved you to favourites on my computer.
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Damaged beer shelf
Received safe and well Saturday morning, exactly what I needed to repair the damaged
beer shelf after daughter's 21st!!
Many thanks for super service.
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Saved £100
Brillant, fast & efficent service. Took 10 mins to exchange part &
more than likely saved £100 on calling somebody out.
Thanks
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Best online buying service
Thank you. I find you enormously efficient, site easy to use, absolutely the best
online buying service I have used.
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Quicker than a quick thing
Superb service, quicker than a quick thing. Good web site, easy to
find the spare I needed. Highly recommend them.
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My vacuum is now working perfectly!
I would just like to say thank you for a most excellent and efficient service.
My vacuum is now working perfectly! I could not have asked for a better or faster service
- I ordered on 09/04 and received it on 11/04. I'll certainly be recommending this site to everyone.
Thank you again.
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Thank you
Just wanted to say thank you for sending my dyson hose so quickly. It
arrived on Saturday morning, which was amazing - thank you. I will use
your service again and recommend your site to friends.
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Excellent service
Excellent service. I actually received the (correct) ordered part (despite my vague
description) before even receiving the email to say it'd been despatched! Thanks
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Can you find this on the internet?
Just to say how impressed we were with your service. The part was ordered
in the afternoon on the 30th and was delivered on the 1st. Part now in washing machine.
My father, 84 yrs old, was very impressed not only with your service but with the internet
as well. Only trouble is now he is asking, 'Can you find this on the internet?' and
'Can you find that on the internet?'
Anyway thanks again.
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Definitely recommending
Order parts for my Zanussi fridge on 19/03, received today. Great service,
especially the phone call back on a Sunday to say you could get the parts,
will definitely be recommending & using service again. Thankyou
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Highly recommended
Excellent website, easy to use. Placed order on 28/3 received item 30/3. I HIGHLY RECOMMEND ESPARES.
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Brilliant service
What a brilliant service, part ordered 28th received on 29th cooker now working again
your company highly recommended, also site navigating so easy.
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Recommend to others
May I compliment you on your service. I ordered a part last Monday Night (21.30)
and it arrived at 10.30 am on the Wednesday.
Well done. I will be using your service again and will recommend you to others
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Something you don't often see!
I can't believe how quickly the spare part came through!! Next day service? That's something
you don't often see!
Many thanks.
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Small but important
I found navigating your website to find the correct parts really simple,
ordering on-line straightforward, and delivery completed on Wednesday
following my order late Saturday. I did not expect such excellent response
to my small but important first order.
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Navigating so easy
What a brilliant service, part ordered 28th received on 29th cooker, now working again.
Your company highly recommended, also site navigating so easy.
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Very good service
Very good service. Did not expected ordered part to arrive so quickly (ordered Monday
evening arrived Wednesday morning). Thank you and keep up with good service.
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FANTASTIC!
I just had to write to say many thanks for your incredibly quick service.
I could not believe that ordering on Sunday resulted in delivery of my item on Monday - marvellous!
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Service Level
Dear Sir/Madam,
I have recently needed to order two items on your website for my Creda Europa Oven.
I have had this oven since 1983, and felt that my chances of being able to get the
necessary spares was going to prove fruitless. I tried shops, the original company etc,
and all told me that it was unlikely that I would have any success.
Then I found your company on the internet, and with your assistance I was able to
purchase both items at reasonable prices. So instead of having to spend £400+ on a
new built in unit comprising: Fan assisted Main oven, Top oven, Eye level Twin grill,
I was able to replace the Motor in the main oven, and the Dual energy unit for the grill.
I would recommend your Company to anyone seeking spare parts for a myriad of Cookers,
Ovens, and other domestic appliances, and I would like to thank all of your staff
who helped me to solve all of my problems.
Thank you again.
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Prompt speedy service
Excellent prompt speedy service, will use again and recommend to all my friends.
thank you
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Kepp up the good service
Very good service. Did not expect ordered part to arrive so quickly (ordered
Monday evening arrived Wednesday morning). Thank you and keep up with good service.
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Excellent service
Excellent service. I located my part on web site within about 1 minute.
I ordered it, and two days later it arrived.
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Many thanks
We have been trying to source our non standard fridge bulb for over 4
years and finally found it at eSpares. Very prompt service and will
certainly use again. Many thanks.
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Very quick and easy to use
Very quick & easy to use web site. Called through to your customer
services staff to query whether I was ordering the correct item and
they were very helpful.
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Excellent service
This is the fourth time I have purchased from you and I always get excellent service and delivery. Thank you.
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Very pleased
Hi, just a line to let you know I recieved my cooker knobs today and am
very pleased with them and I hope to do buisness with you again.
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Brilliant response
Thanx for your brilliant response.. I am trying to work out exactly what is
wrong with my henry hoover.. would appear what I thought were the brushes
apparently are not.. but worn copper contacts of some sort... and perhaps I
have a switch or motor problem but I am not sure how to diagnose.. beginning
to think I need a new vac... I was impressed by your response..
great to know some firms care.
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New site is amazing
The amount of work put into this new site is amazing. I can't imagine
anyone else but eSpares being able to pull it off. It's by far the best
spares site around and I'm very happy to be associated with eSpares by
recommending them from www.washerhelp.co.uk.
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A big thank you!
I just wanted to drop you a mail to say thank you so much for all your
help with my washing machine part. It was a pleasure working with you
as you were very professional and always quick to follow up / respond.Â
I have been telling my friends & colleagues to use eSpares when
they need parts.
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Very Pleased
Thank you for your unexpected perserverence in delivering my part.
Although there were packaging/delivery problems the last attempt was
successful and arrived the friday before Christmas as promised.
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Thanks
Just got the belt on order over the phone that was nice and easy and well sorted. It's a good handy
website compared to my local rip off eletrical shop
who kept selling me the wrong belt over again for 2 pounds telling me
it was right. I only sussed this when I received yours and it never
broke within one month like always.
It did get hold of a sock this time my fault the uprights are a devil for finding anything and its too late.
Thanks be using you again next time.
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Fantastic!
Fantastic value for a full and one price option for my old dc01 vacuum
it's now a new machine and is picking up the dog hairs once again and
will continue to do so in the years to come once again thanks!!
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